Refund policy

Return and Refund Policy

Last Updated: October 19, 2026

At SellGraft, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our return and refund policy before placing an order.

1. Return Period

Customers may request a return within 14 days of receiving their order, subject to applicable consumer protection laws and the conditions below.

2. Return Eligibility

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, tags, and accessories, where applicable.

  • Include proof of purchase or an order confirmation.

Please contact us for return approval before sending any item back. Returns sent without prior approval may be delayed.

3. Non-Returnable Items

Some items may not be eligible for return, where permitted by applicable law. These may include:

  • Customized or personalized products.

  • Perishable goods.

  • Opened sealed products that cannot be returned for hygiene or safety reasons.

  • Products clearly marked as non-returnable.

These exclusions do not affect your legal rights regarding defective, damaged, incorrect, or non-conforming products.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item and its packaging.

We will review your request and provide an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.

5. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.

If an item is defective, damaged, incorrect, or non-conforming, SellGraft will handle return shipping costs as required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, subject to applicable law and payment provider processing times.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate your request if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may not be possible. Your applicable return rights will remain unaffected.

8. Exchanges

Exchanges may be available depending on product availability. Please contact our support team before returning an item.

9. How to Request a Return or Refund

To request a return or refund, contact us with your order number and reason for the request.

Email: support@sellgraft.com
Website: https://sellgraft.com

Please do not send any item to an address until our support team provides return instructions.

10. Contact Us

If you have any questions about this policy, please contact:

SellGraft Customer Support
Email: support@sellgraft.com
Website: https://sellgraft.com

This policy does not limit any mandatory consumer rights available under applicable law.