Shipping policy

Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping at SellGraft. This policy explains how we handle order processing and delivery.

1. Order Processing

Orders are processed after payment is confirmed. Processing times may vary depending on product availability and order volume.

2. Shipping Destinations

Available shipping destinations and delivery options will be displayed at checkout, depending on the products and your delivery address.

3. Shipping Fees

Free delivery on all orders across the UAE. No minimum order required.

4. Delivery Estimates

Estimated delivery times may vary by destination, courier, customs clearance, and other circumstances. Any delivery timeframe shown at checkout is an estimate unless explicitly stated otherwise.

5. Tracking Information

Where tracking is available, tracking details will be provided after your order has been dispatched.

6. Delays and Delivery Issues

If your order is delayed or appears to be lost, please contact our support team with your order number. We will assist you in checking the delivery status.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. Please contact us as soon as possible if you notice an error. Changes may not be possible after dispatch.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, contact us with your order number and clear photos. We will review the issue and provide an appropriate resolution under our policies and applicable law.